01
Who we are
Takeover Ski is the controller responsible for the personal information described in this policy. Questions or requests can be sent to info@takeoverski.com or +44 7442 973712.
02
Information we collect
We may collect your name, contact details, date of birth, billing and booking information, travel preferences, room or group requests, emergency contact details, correspondence, website usage information and any accessibility or dietary information you choose to provide.
03
How we use your information
We use personal information to manage enquiries and bookings, take and reconcile payments, arrange accommodation and transport, deliver trip services, communicate important updates, provide customer support, prevent fraud, meet legal obligations and improve our services.
04
Our lawful bases
Depending on the purpose, we process information because it is necessary to perform a contract or take steps at your request, comply with a legal obligation, pursue legitimate business interests, or because you have given consent. You may withdraw consent at any time.
05
Who we share it with
We share only what is reasonably necessary with trusted service providers and trip suppliers, which may include Framer, Ticket Tailor, Stripe, email and analytics providers, hotels, transport operators and activity providers. Payment card details are processed by the payment provider and are not stored by Takeover Ski.
06
International transfers
Some providers or trip suppliers may process information outside the United Kingdom. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.
07
How long we keep it
We keep information only for as long as needed for the purpose collected, including to provide your trip, meet accounting and legal requirements, resolve disputes and protect our legitimate interests. Retention periods vary by record type.
08
Security
We use proportionate technical and organisational measures to protect personal information. No online system is completely risk-free, but access is restricted and providers are selected with security and confidentiality in mind.
09
Marketing, cookies and analytics
We may send marketing where you have consented or where otherwise permitted by law. You can unsubscribe at any time. Our site may use essential cookies and, where enabled with the required choice, analytics or marketing technologies.
10
Your data rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection, and may challenge certain automated decisions. We may need to verify your identity before acting on a request.
11
Children and special information
Bookings for anyone under 18 must be made or authorised by a parent or legal guardian. Please provide health, accessibility or dietary information only where relevant to delivering the trip; we handle this with additional care and, where required, explicit consent.
12
Complaints and updates
Please contact us first so we can try to resolve any concern. You also have the right to complain to the UK Information Commissioner's Office. We may update this policy when our services or legal duties change; the latest version will appear here.
This policy is intended to explain our current practices clearly. It does not reduce any rights you have under UK data protection law.